icibosFrequently Asked Questions

KYC (Know Your Customer) verification on icibos requires three documents: a national ID scan (front and back), a selfie holding your ID, and proof of address dated within three months. Proof of address can be a utility bill, bank statement, or government letter showing your name and current address. Upload these files via the Verification section of your account dashboard. Our compliance team reviews submissions within one business day. If a document is rejected, the system emails the reason and permits resubmission. Do not submit altered or expired documents. Incomplete KYC blocks withdrawal requests until the review is resolved. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process.

Opening an account on icibos takes four steps. First, visit the registration page and enter your email address and a secure password. Second, verify your email by clicking the confirmation link sent to your inbox. Third, log in and complete your profile: name, date of birth, phone number, and address. Fourth, upload your KYC documents (national ID, selfie, proof of address) via the Verification section. Our team reviews your documents within one business day. Once verified, you can deposit funds and access all games and markets. If verification is delayed during Idul Fitri or other holidays, processing may take longer due to increased volume. You do not need to make a deposit to open an account; verification is the only requirement before you can withdraw.

icibos provides several account-control tools in your Settings. Two-factor authentication (2FA) adds a verification code sent to your phone at login; enable it to block unauthorized access. Password reset allows you to change your password at any time; we recommend updating it every few months. Transaction history shows all deposits, withdrawals, and game activity with timestamps and amounts. Linked payment methods display your registered DANA, e-wallet, mobile banking, local payment, online payment, and bank accounts; you can add or remove payment methods at any time. Account closure is available if you wish to stop using icibos; contact our support team to initiate closure. Session management logs you out after subject to verification of inactivity on the app or web platform. All account changes are logged and visible in your account audit trail.

icibos does not charge deposit or withdrawal fees. All deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking) are credited to your account without deduction. Withdrawals to your linked payment method are also processed without icibos fees. However, your bank or payment provider may charge their own fees for transfers; these are outside our control. Deposit amounts are credited immediately after payment confirmation. Withdrawal requests are reviewed within one business day; once approved, funds transfer to your payment method according to that provider's standard processing time. During Idul Adha or major events such as the Piala Indonesia, processing may take longer due to banking delays.

Withdrawal requests on icibos are reviewed within one business day under standard conditions. Check your Withdrawal Status page to see the current status of your request. If marked "Pending Review," do not resubmit. If marked "Failed," the reason appears in your transaction log—common causes include a closed or mismatched bank account, incomplete KYC data, or a locked payment method. Contact our support team via the Help section if a failure reason is unclear. Weekend requests queue until Monday. Requests submitted during Imlek or Nyepi holidays may experience extended delays due to banking closures. Once your withdrawal is approved, funds transfer to your linked payment method (local payment, online payment, e-wallet, mobile banking, or bank account) according to that provider's standard processing time, typically 1–3 business days.

icibos offers four main game categories. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with multi-camera studio feeds and multilingual dealers. Sportsbook markets cover football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each category is accessible from the main menu after you log in. Live-dealer tables are available 24 hours; sportsbook markets update in real time during match schedules. Slot games are always available. All games are accessible on desktop, mobile app (Android APK), and PWA (progressive web app).

icibos provides a welcome offer for new account holders after their first deposit. The offer structure and terms are displayed in your account dashboard after registration. We do not publish fixed bonus amounts or percentages; instead, we describe the offer as an attractive welcome package subject to standard terms and conditions. All welcome offers require account verification (KYC) before withdrawal. Bonus funds are credited to your account balance and can be used on live-dealer tables, sportsbook markets, or slot games. Specific terms—such as minimum deposit amounts, wagering requirements, or game restrictions—are outlined in the offer details. If you have questions about your welcome offer, contact our support team via the Help section.

Our support team responds to queries submitted via the Help section within one business day during standard hours (Monday–Friday, 09:00–18:00 local time). Queries submitted on weekends or during holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) are queued and answered the next business day. Urgent account-security issues—such as suspected unauthorized access—are prioritized and may receive a response within a few hours. We communicate via email or in-app notification. Check your account dashboard regularly for responses. If you do not receive a reply within 24 hours, resubmit your query or contact us again. For immediate assistance with common issues, consult this FAQ or the Help section's knowledge base articles.