icibos Casino & Sportsbook Terms
Digital payment adoption in Indonesia has grown significantly over the past five years, with wallet services like DANA, e-wallet, mobile banking, and local payment becoming standard for online transactions. On icibos, we operate our casino and sportsbook platform to serve users in jurisdictions where local law permits such services. This document sets out the terms under which we provide access to our live-dealer tables, slot games, sportsbook markets, and esports offerings.
We at icibos undertake to operate transparently—our account policies, deposit and withdrawal processes, and dispute resolution procedures are designed to protect your interests and our platform integrity. When you join icibos, you accept these terms, our privacy commitment, and our operational standards.
Our services on icibos are available only in jurisdictions where online gaming is legally permitted. It is your responsibility to verify that access to icibos is lawful where you are located. We do not knowingly serve users outside supported regions, and we reserve the right to suspend accounts that breach jurisdiction restrictions.
Account Opening and Verification on icibos
To open an account on icibos, you must be at least 18 years of age (or the minimum legal age in your jurisdiction, whichever is higher). We require a valid identity document, proof of address, and basic contact information. When you create an account, you agree that all information you provide is accurate and current.
Our KYC (Know Your Customer) verification process is mandatory before you can deposit funds or place any selection on our sportsbook, live-dealer tables, or slot games. Verification typically completes within a few hours if you provide clear, legible documents. We retain your personal and verification data for as long as your account remains active, plus the period required by our compliance obligations.
Account Security is Your Responsibility
You are solely responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. We recommend enabling two-factor authentication and never sharing your password. We are not liable for unauthorized access resulting from your negligence.
Deposits, Withdrawals, and Our Payment Methods
On icibos, we accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposit amounts are subject to minimum and maximum thresholds, which are displayed in our cashier at the time of transaction. Deposits reach your icibos balance within moments of successful payment confirmation. We do not charge deposit fees; any fees imposed by your bank or payment provider are their responsibility.
When you request a withdrawal, we process it to your original deposit method within one to two business days, subject to standard verification windows. If you attempt to withdraw funds before KYC verification is complete, we will place a hold until verification clears. Withdrawals are free on our side; your bank or wallet provider may impose their own fees. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), banking delays may extend processing timelines—plan accordingly.
Market Selections, Settlement, and Dispute Resolution
When you place a market selection on our sportsbook (covering Liga 1, Piala Indonesia, Piala AFF, Champions League, and other tournaments), your stake is deducted from your balance immediately. Your selection settles based on the official match result, delivered by the governing body of the relevant competition. We do not make predictions or influence outcomes—our role is to display markets and settle them fairly according to published rules.
If you believe a market has been settled incorrectly, contact our support team within 48 hours of settlement. We review your claim against the official result and our settlement records. If we have made an error, we correct it and adjust your account accordingly. If the settlement was accurate, we explain our decision. We do not reverse settled markets based on user disagreement with the official outcome.
Bonus Terms and Promotional Offers on icibos
From time to time, we may offer promotional bonuses or free-play credits to new or existing users. Any bonus offer comes with specific terms—for example, a minimum deposit requirement, a playthrough condition, or a maximum withdrawal cap. Bonus terms are displayed clearly at the point of offer. By claiming a bonus, you agree to its specific terms. We reserve the right to withdraw promotional offers at any time and to adjust bonus terms with notice.
Bonuses are non-transferable and are void if your account is closed before the bonus condition is met. We do not issue bonuses as cash—they are promotional credits and must be played through under the stated conditions before any withdrawal is permitted. If you breach bonus terms (for example, by placing a single large wager when the terms specify maximum stake limits), we may forfeit the bonus and any winnings derived from it.
Responsible Account Management
While we do not use responsible-gambling framing, we do expect users to manage their accounts responsibly. If you experience difficulties managing your account activity or balance, contact our support team. You can request a temporary account suspension (usually 24 hours to 30 days) to allow time for reflection. For permanent account closure, we require a written request and will process it within a few business days.
We reserve the right to suspend or close accounts that violate our terms—for example, accounts engaged in collusion, manipulation, or bonus abuse. If we close your account for violations, any outstanding balance is forfeited. We will not provide a detailed explanation of our detection methods, as doing so would compromise our fraud-detection capability.
Jurisdiction, Governing Law, and Platform Commitment
icibos services are available only where local law permits online gaming and sportsbook activity. We operate under a jurisdiction-restricted model—access is determined by your location at the time of account creation and login. By using icibos, you warrant that you are in a jurisdiction where our services are lawfully accessible. We are not liable for your use of the platform in violation of your local laws.
Our commitment to icibos users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions is consistent: transparent market display, fair settlement, secure payment processing, and responsive support. These terms remain effective as of the date shown on our platform. We may update these terms with notice; continued use of icibos after such notice constitutes your acceptance of the revised terms.
If you have questions about our terms, your account, or our policies, our support team is available via in-app messaging and email. We respond to account-related queries within a few hours during standard business hours.